Watch more How to Write a Letter videos: http://www.howcast.com/videos/92204-How-to-Write-a-Letter-of-Complaint
They say the pen is mightier than the sword, so if you’ve had a bad experience with a company, use your mightiest weapon to get satisfaction!
Step 1: Go straight to the top
Address your letter to the company’s CEO. His secretary will likely forward it to customer service with a personal note, sending your complaint to the top of the pile. In fact, research has found that this trick can triple your chances of a successful outcome.
Step 2: Include back-up
State the problem and include any back-up materials, such as a sales receipt or any previous correspondence. This will show that you are a serious person who will not be ignored until your complaint is resolved.
In addition to your address and phone number, include your email address for a speedy response.
Step 3: Be specific
State exactly what the company can do to keep you as a customer, whether it’s a refund, store credit, or a replacement. If all you do is complain, chances are all you’ll get back by way of apology is a form letter.
Include a reasonable date by which you expect to have a response--two weeks is fair. This will reduce the chances your complaint will land in someone’s to-do-whenever pile.
Step 4: Talk up your loyalty
If you’re a longtime customer, say so! (And even if you aren’t, it doesn’t hurt to fudge a bit.) Companies do not want to lose loyal customers.
Research shows that colorful words like 'appalled,' 'stunned,' or 'shocked,' get better results than quieter ones like 'upset.' Just don’t use more than three of these words, or you’ll end up sounding hostile.
Step 5: Make a vague, veiled threat
Hint--in a polite, friendly way--what will happen if they don’t make things up to you. For example, say, 'I am surprised that no one has complained yet about your customer service in the online reviews I’ve read' to imply is that you might just add a disgruntled account.
Step 6: Keep it short
Keep your letter short and to the point. Studies show that after about a page, or 200 words, people lose interest--and sympathy!
Step 7: Spell check
Don’t forget to spell check your letter. Misspellings make the reader perceive you as unintelligent, which may make them not take your complaint as seriously.
Step 8: End on a positive note
End by thanking the person 'in advance' for resolving the matter.
Did You Know?
Transportation services, like planes and trains, receive the most consumer complaints, according to a survey of professional online complaint services.
My complaint is with LL Bean. They changed their policy. Returned merchandise is now at the discretion of Customer Service. On June 7, 2018, I attempted to return a pair of "Wicked Slippers." One of the slippers were torn at the seam where the leather meets the sole. The claimed it was wear and tear. My wife has never worn them outside the house, and has another pair which she wore intermittently. They refused to accept the return, even though it was a manufacture defect. We never had a problem paying their inflated prices, because they always backed up their merchandise; no longer the case. Sorry, LLBean, we're shopping elsewhere from now on. J.D., FL.
I would say no. First, if you destroy the CEO, you have a good chance of never getting the reparations you asked for, as the company will be in too much chaos to even consider your complaint, or the complaints of others. Plus they will be quite angry with you.
Second, you will most likely receive a visit from one, if not one hundred police officers, hungry for your arrest.
Because he was an angel, Castiel initially expressed almost no emotion towards humans, and had little room for disobedience or feelings, as he was driven to follow his orders, although he does reveal some doubts about the morality of his orders, expressing an appreciation for the beauty of humans as Gods creations. As he spends more time with Dean, he develops empathy and affection for him, and eventually for those close to him, and humans in general. Castiels superiors begin to question his loyalty and promote Uriel to oversee him. Castiel eventually rebels against and is ostracised from heaven, leaving him deprived of most of his angelic abilities, forcing him to interact more with humans than he had previously. He is often confused by the finer details of human interaction and is blind to social norms. He allies himself with Dean, and despite his despondency over the absence of his maker and their desperate situation, Castiel continues to fight against the Apocalypse.
After his second resurrection by God, with enhanced abilities, he sees his decisions and support of freewill to have been affirmed. Castiel begins to show pride, while remaining somewhat naive with regard to consequences. Crowley is able manipulate this budding sense of pride to get Castiel to start the angelic civil war. Castiel becomes dedicated to his own decisions, and tends to pass over other opinions, even Deans, in the absence of another clear course. He eventually double-crosses Crowley, taking in the souls of Purgatory alone. He then insists on worship from his former friends. He intends to be an involved god, a better and loving god who will not abandon the world. He renounces his dedication to free will, saying that angels need a firm hand. He is quick to smite those he feels to be hypocritical and unjust, and rewards those who have faith. However, Castiel is being influenced by entities inside him - including leviathans - and his actions become erratic and violent. He realizes he is not strong enough to contain the power, and at a prompt from Sam, he goes to the brothers for help. He is apologetic and humbled; after the souls are out of him he wants to find a way to redeem himself before the brothers. He eventually takes Sams madness on himself, freeing Sam.
In episode 5.14 My Bloody Valentine, Castiel shows his deep affection towards raw meat, eating it in the room and unable to get to famine, one of the four horsemen. Here, we realize that Castiels vessel, Jimmy Novak is desiring the food which he cannot gain access to with the angel possessing him.
Castiels insanity after taking on Sams memories of Hell seems to free him of some of his guilt, though it leaves his mind scattered. He was unwilling to fight due to his belief that he is a "jinx," though Dean convinces him to help kill Dick Roman. He also expresses some fondness for Meg despite the previous animosity that existed between them. However, after getting trapped in Purgatory, Castiel seemed to have regained his sanity, though he admitted there is no way to know for sure. However, his experiences have changed his personality somewhat and he is no longer as aloof as he usually is and has displayed a fondness for human things he took for granted such as watching television, which he never understood before.
4.01 Lazarus Rising.